FINRA 6 or 7 Insurance Customer Support (Remote USA)

TownTasks

Location: New York, New York, USA

Category: Customer Service

Salary: 50,000 - 65,000 USD / yearly

Full-time

Job Description

Join our team as a FINRA 6 or 7 certified customer support representative in the insurance industry. This remote position offers competitive pay and a comprehensive benefits package.

Responsibilities

Provide exceptional service via inbound contact center and respond to complex customer inquiries
Perform account maintenance and ensure accurate documentation of customer interactions
Process and distribute incoming and outgoing mail in accordance with service level agreements
Collaborate with team members and management to resolve customer service issues
Assist in training and mentoring less experienced staff in the customer service area

Qualifications

High school diploma or G.E.D.
Minimum of two years of customer service experience, preferably in financial, investment, insurance, or banking sectors
Must possess FINRA 6 or 7 Certification at hire
Proficiency in using help desk software and telephone technology
Strong communication and analytical problem-solving skills

Perks & Benefits

Comprehensive benefits package, remote work, health and wellness programs, career growth opportunities, leading technology solutions in insurance sector, continuous improvement activities

Why Join Us?

Join us for the opportunity to work remotely, competitive pay, comprehensive benefits, and a supportive environment that encourages career growth and development.