Manager, Customer Operations

Bitsight

Location: Boston, Massachusetts, USA

Category: Operations Management

Salary: 130,000 - 150,000 USD / yearly

Full-time

Job Description

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. We are looking for a Manager, Customer Operations to oversee operational metrics, financial management, process development, and customer engagement.

Responsibilities

Establish, monitor, and report on KPIs and operational metrics.
Develop and execute financial plans, including budget forecasting and resource allocation.
Ensure timely and effective handling of team action items and follow-ups.
Define and enforce operational standards and approaches across teams.
Implement and monitor PS QA processes to ensure service excellence.
Facilitate cross-team customer feedback to improve quality and delivery.

Qualifications

Proven experience in operations management.
Strong leadership and team management skills.
Exceptional organizational skills.
Proficiency in tracking metrics and KPIs.
Experience with financial planning and resource management.
Excellent communication and interpersonal skills.

Perks & Benefits

Competitive salary range.
Participation in bonus or commission plan and equity grant.
Medical, dental, and vision insurance.
Paid parental leave and flexible time off.
401(k) plan with employee and company contribution opportunities.
Life and disability insurance.
Tuition reimbursement.

Why Join Us?

Join us at Bitsight to be a part of a dynamic team dedicated to transforming cyber risk management. We offer a supportive and inclusive culture along with opportunities for professional growth and skill development.