Customer Experience Supervisor I

JCPenney

Location: Auburn, Maine, United States

Category: Retail

Salary: 40,000 - 55,000 USD / yearly

Full-time

Job Description

As a Customer Experience Supervisor I at JCPenney, you will be responsible for driving profitable sales growth by leading and engaging associates, coaching them on customer service, leading company training initiatives, and delivering checkout experience strategies.

Responsibilities

Act as a role model for the Manager on Duty program
Direct customer service activities throughout the store
Train and mentor cashier associates on checkout procedures
Proactively manage line management and checkout standards
Coordinate human resources activities such as hiring and training

Qualifications

Strong leadership and coaching skills
Excellent customer service and sales skills
Ability to manage resources effectively
Experience in retail management is a plus

Perks & Benefits

Competitive benefits package
Medical/dental/vision insurance
Paid vacation and holidays
401(k) with Company match
Associate discount on JCPenney merchandise

Why Join Us?

JCPenney is a diverse, inclusive company that values its employees and customers. Join us to be part of a team that focuses on excellent customer service, growth opportunities, and a positive work culture.