Customer Success Manager

TownTasks

Location: New York City, New York, USA

Category: Customer Success

Salary: 70,000 - 80,000 USD / yearly

Full-time

Job Description

Join our team at TownTasks as a Customer Success Manager and be part of a leading SaaS-based Global Growth Platform. Your role involves working closely with customers to drive retention, growth, and advocacy, making a positive impact on businesses worldwide.

Responsibilities

Manage post-sales activities for customers
Develop trusted relationships with key customer contacts
Conduct regular check-in calls and strategic business reviews
Identify revenue growth opportunities through expansion and upselling
Act as the voice of the customer within internal teams

Qualifications

3-5 years of experience in Customer Success or related roles
Proficiency in Salesforce, CSM/CRM tools
Strong project management skills
Excellent interpersonal, communication, and presentation skills
Comfortable with technology and ability to influence customers

Perks & Benefits

Competitive salary and benefits package
Remote work opportunities
Opportunity for skill development and growth
Diverse and inclusive work culture

Why Join Us?

Join TownTasks to be part of a dynamic, diverse, and remote-first team dedicated to breaking down barriers to global business. Make a difference in the world of work and expand your skills while reshaping the future of work.