Fraud Investigator & Fraud Operations Analyst II

TownTasks

Location: New York City, New York, USA

Category: Fraud Prevention

Salary: 0 - 0 USD / yearly

Full-time

Job Description

The Fraud Investigator & Fraud Operations Analyst II supports monitoring of customer financial accounts against various fraud prevention strategies, addresses fraud concerns reported by clients and associates, and escalates suspicious activity that may be risky to the financial institution and customers.

Responsibilities

Places outbound calls to validate fraud detection alerts with clients.
Answers inbound calls from customers or associates reporting potential fraudulent activity.
Documents investigation actions and mitigation actions.
Researches customer claims and gathers evidence regarding potential fraud activity.
Interacts with external partners such as law enforcement agencies and financial institutions to validate information.
Ensures compliance with regulatory reporting.

Qualifications

University degree preferred.
2+ years of experience required; 3+ years preferred.
FINRA Registrations: SRC Indicator - NRF.
Physical Requirements: Sedentary Work.

Perks & Benefits

Comprehensive Total Rewards package, superior retirement program, competitive health and wellness offerings.

Why Join Us?

Join a market-leading retirement company dedicated to financial well-being for clients and associates.