Location: Baltimore, Maryland, United States
Category: Retail
Salary: 16 - 17 USD / hourly
Part-time
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer?s needs and provide assistance by executing the company?s customer service model, always putting the customer first.
Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at. Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members. Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers. This includes but is not limited to clearing trash, returning shoes to their location, cleaning the breakroom and public restrooms, and organizing the stockroom.
Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery. Use company tools to search product availability and order for the customer. Perform other duties as assigned by the management team.
Complete customer transactions, provide correct change, and follow all policies and procedures. Partner with the Customer Experience Leader (CEL) when customer situations escalate. Follow all asset protection policies and procedures.
Actively participate in team meetings, training, be open to coaching and feedback, and demonstrate teamwork.
Must have the availability to meet the needs of the business. Professional, friendly, and customer service focused. Good verbal and written communication skills. Ability to move with tempo to meet time bound expectations. Proficient in use of technology to engage in customer interactions. Must have the ability to spend up to 100% of working time standing or walking around the store. Lifting up to 50 pounds and frequent bending or kneeling may be required.