Location: New York City, New York, USA
Category: Quality Assurance/Auditing
Salary: 21 - 42 USD / hourly
Full-time
Responsible for supporting total quality methods, processes, and procedures for the Call Center division.
Monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and weaknesses; generating standard process measurement reporting; developing quality guidelines and procedural manuals.
Associate's Degree or equivalent combination of education and 3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.