Sr. Claims Advocate II at Uber - Chicago, IL Sr. Claims Advocate II - Uber

Sr. Claims Advocate II

Uber

Location: Chicago, IL, USA

Category: Insurance

Salary: 131,000 - 145,500 USD / yearly

Full-time

Job Description

As a Sr. Claims Advocate II at Uber, you will provide strategic guidance to external insurance partners, align on best-in-class claims management processes, and leverage data-driven insights to drive impactful results.

Responsibilities

  • Consulting and Advisory: Provide expert consultation to external insurance partners on the best practices for commercial auto claims handling with a focus on bodily injury claims.
  • Data Analysis and Recommendations: Use data analytics to identify trends, inform recommendations and implement solutions that improve claims outcomes.
  • Strategic Planning: Design and execute strategic plans to enhance claims operations, utilizing data-driven insights and claims management behavioral expertise.
  • Complex Issue Resolution: Advise on the resolution of complex claims issues and litigation management, helping stakeholders navigate and mitigate risks.
  • File Audits and Reviews: Conduct external quality audits and targeted claims file reviews to assess handling quality and provide feedback and strategies to carrier partners.
  • Stakeholder Engagement: Collaborate with external insurance partner stakeholders to understand Uber needs, tailor solutions, and collaborate with internal stakeholders including Legal, FNOL, Risk and Safety teams.

Qualifications

  • Minimum of 5 years experience in commercial auto or general liability claims handling with experience handling bodily injury claims.
  • Proven experience in managing litigation related to commercial auto claims, along with expertise in overseeing claims processes.
  • A minimum of 3 years of frontline leadership experience in bodily injury claims for a commercial auto or general liability claims team.
  • Bachelor's degree.

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