Location: New York City, New York, USA
Category: Customer Service
Salary: 45,000 - 60,000 USD / yearly
Full-time
Join our team as a Call Center CRM Administrator and be responsible for managing and maintaining our CRM system to support call center operations.
Manage and maintain the Call Center CRM system, develop strategies for optimization, collaborate with teams, train staff, generate reports, and ensure data security.
Strong knowledge in managing call center CRM systems, configuring platforms, problem-solving skills, understanding of call center operations, training experience, attention to detail, and communication skills.