Customer Service Representative

TownTasks

Location: New York City, New York, USA

Category: Customer Service

Salary: 35,000 - 45,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Service Representative and enjoy the benefits of remote work, flexible hours, health insurance, and an excellent retirement plan.

Responsibilities

Provide excellent customer care and focus to assess customer needs and provide solutions
Answer and manage incoming calls, emails, chats, and interactive voice response systems
Learn and follow all customer service procedures and policies
Record and organize customer interactions and account changes
Up-sell products when necessary

Qualifications

Previous experience in customer support, client services, sales, or related field
Excellent communication skills over the phone and other platforms
Basic computer skills and multitasking abilities
Strong time management and prioritization skills
Customer-focused for positive customer experience and resolution

Perks & Benefits

Health insurance with dental and vision included, flexible hours, remote work opportunity, and an excellent retirement plan.

Why Join Us?

Join us for upward mobility into other positions, flexible hours, remote work opportunity, health insurance, and an excellent retirement plan.