Location: New York City, New York, USA
Category: Customer Service
Salary: 32,000 - 40,000 USD / yearly
Full-time
UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. 5-day work week with weekends off. Immediate opening with on-the-job training provided.
Assist customers by answering questions related to accounts, procedures, and services by telephone or email. Provide excellent customer service to both customers and UniFirst personnel. Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. Partner and provide administrative support to UniFirst's Sales Department. Perform basic data entry and other administrative duties.
2 years of Customer Service experience in an administrative setting is preferred. Prior Accounts Receivable experience is encouraged. High School diploma or GED equivalent is recommended. Verbal & written communication skills: professional telephone and email etiquette. Essential skills: active listener, responsive, and personable. Computer skills: proficient knowledge of Microsoft Office products. Time management and organizational skills with attention to detail. A collaborative, team-player capable of working independently. Problem solver in a dynamic environment.
Training programs, 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, Employee Discounts, Employee Referral Bonuses.
UniFirst offers continuous learning and professional development, career growth opportunities, unique community culture, diversity, and a stable work environment with growth potential.