Customer Success Manager

TownTasks

Location: New York City, New York, USA

Category: Customer Success

Salary: 125,000 - 160,000 USD / yearly

Full-time

Job Description

Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best.

Responsibilities

Cultivate and manage a portfolio of accounts, forging robust connections with clients and ensuring the products are delivering value.
Lead new clients through the onboarding process, guaranteeing a seamless transition from the initial sales phase to deployment and continuous engagement.
Develop and execute customized customer success plans, outlining client objectives, performance metrics, and potential challenges.
Continuously monitor client success metrics, analyze reports, and leverage data-driven insights to make strategic decisions, thereby enhancing the client experience.
Collaborate closely with sales, marketing, and product teams to ensure client goals align with long-term product development.
Conduct regular check-in calls, quarterly business reviews, and annual renewal discussions.
Advocate for clients by collecting feedback and presenting it to internal teams to drive actionable improvements.
Identify opportunities for account expansion and collaborate with sales teams to secure additional business.

Qualifications

Bachelor's degree in Business, Marketing, or a related field.
Certified Safety Professional (CSP) credential or experience in warehouse and distribution facilities is a plus.
A minimum of 3 years' experience in customer success, account management, or a similar role.
Exceptional interpersonal skills and a talent for building and sustaining relationships.
Strong written and verbal communication abilities.
A proactive problem-solving approach with a self-driven mindset.

Perks & Benefits

Extensive / Generous health, dental, and vision insurance.
Highly competitive paid parental leave and support system.
Ownership in the business through an Equity Incentive Plan.
Generous paid time off and / or flexible work arrangements.
Daily meals in-office, vibrant company events, team-building.
401K retirement plan, HSA options, pre-tax Commuter Card.

Why Join Us?

Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Enjoy a competitive salary, benefits, and a dynamic work environment.