Location: New York City, New York, USA
Category: Customer Service
Salary: 50,000 - 70,000 USD / yearly
Full-time
Join Qatar Airways as a Customer Relation Officer to handle customer complaints, liaise with local authorities, and ensure customer satisfaction.
Liaison person with local authorities such as Civil Aviation & Administration China, Airport Authority, Bureau of Consumer Affairs & other consumer related organization/set-up.
Investigate and analyse all customers' complaints from all communication channels available.
Update the outcome of investigations of customer complaints to local authority system.
Respond to customers in a timely manner according to local Legislation.
Responds to complaints and requests for information and assistance, interpret and explain procedures and policies.
Utilize and communicate management information and performance data, to ensure delivery of an effective operation and maximize customer retention.
Manage a comprehensive database of customer feedback and generates reports.
Recommend level of compensation (monetary, vouchers, miles) for service recovery and settlement of complaints according to QR's internal policies and procedures.
- Bachelor's degree in a related field
- Strong communication and negotiation skills
- Ability to work independently and with cross-functional teams
- Knowledge of local legislation and consumer rights
- Competitive salary and benefits package
- Opportunities for career growth and development
- Travel discounts with Qatar Airways
Join a global airline known for its exceptional customer service and commitment to excellence.
Be part of a dynamic team that values teamwork and innovation.