Location: New York City, New York, USA
Category: Healthcare
Salary: 35,000 - 45,000 USD / yearly
Full-time
The Patient Connection Specialist plays a crucial role in providing exceptional customer service and efficient patient care connections within a healthcare setting.
Utilize telephone answering platform to efficiently answer calls for multiple areas, maintaining expert knowledge of database applications while ensuring patient privacy. Engage in active listening and critical thinking to identify caller needs and process calls according to service line guidelines.
High school diploma or GED required; Bachelor's degree preferred. Superior customer service skills and/or call center experience preferred. Experience in a medical office or healthcare setting is advantageous. Proficiency in Microsoft Office, CRM Software, and EMR Software is desired.