Location: New York City, New York, USA
Category: Customer Service
Salary: 0 - 0 USD / yearly
Full-time
New York City Transit is seeking expert communicators to provide world-class customer care for the millions of people they move each day.
Monitor, categorize, analyze, respond to, and report on customer inquiries, issues, and comments regarding NYC Transit Subways and Buses. Develop reports and dashboards on customer feedback to identify trends, detect problems, and monitor case queues.
A bachelor's degree and two years of experience in customer service or public information, or equivalent education/experience. Proficiency in CRM systems and analytical tools.
Competitive salary, healthcare benefits, retirement plans, and opportunities for professional development.
Join us to play a crucial role in ensuring the continuous improvement of the public transportation network in NYC.