Location: New York City, New York, USA
Category: Customer Service
Salary: 17 - 19 USD / hourly
Temporary
Angi is seeking a Temporary Escalations Case Manager for a long-term assignment to provide white-glove customer escalations and ensure a positive customer experience.
Act as a trusted resource and solution seeker for customer and partner-facing escalation needs while ensuring a positive customer experience. Resolve complex cases, identify process improvements, and handle administrative tasks.
Proven expert in problem-solving and de-escalation, strong escalation and case management specialist, empathetic listener, continuous learner, organized and excellent time manager, proficient in Google Workplace.
We value diversity and welcome individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals, and employees benefit from more jobs done well.