Customer Service Representative (Remote) at TownTasks - New York City, New York Customer Service Representative (Remote) - TownTasks

Customer Service Representative (Remote)

TownTasks

Location: New York City, New York, USA

Category: Customer Service

Salary: 30,000 - 40,000 USD / yearly

Full-time

Job Description

Join our remote team as a Customer Service Representative to assist customers via phone, email, or chat, ensuring a positive customer experience.

Responsibilities

Handle customer inquiries via phone, email, and chat
Resolve customer complaints efficiently
Provide accurate product/service information
Process orders, returns, and requests
Maintain customer records and logs
Collaborate with internal teams for issue resolution
Meet or exceed performance goals
Follow company policies and quality standards
Keep up with product/service updates and training

Qualifications

High school diploma or equivalent
Previous customer service experience (preferred)
Strong communication and problem-solving skills
Ability to multitask and stay organized
Tech-savvy and familiar with CRM software
Positive attitude and customer-oriented
Flexibility to work different shifts, including weekends