Director of Room Operations

Marriott International

Location: New York, New York, United States

Category: Rooms & Guest Services Operations

Salary: 153,000 - 183,000 USD / yearly

Full-time

Job Description

The Director of Room Operations at Marriott International is responsible for overseeing Front Office, Recreation/Health Club, and Housekeeping departments. This role involves developing and implementing departmental strategies, ensuring brand standards are met, focusing on revenue growth, and maximizing departmental financial performance.

Responsibilities

Demonstrates and communicates key drivers of guest satisfaction
Monitors Rooms operations sales performance against budget
Champions the brand's service vision for product and service delivery
Reviews guest feedback and ensures appropriate corrective action is taken
Facilitates the development of creative solutions to improve guest satisfaction results
Manages human resources activities to drive associate commitment and service excellence

Qualifications

2-year degree in Business Administration or related field with 4 years of relevant experience
OR 4-year bachelor's degree with 2 years of relevant experience

Perks & Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, travel discounts, adoption assistance, paid parental leave, tuition assistance, and more.

Why Join Us?

Join Marriott International to be part of a global team that values diversity, inclusivity, and exceptional hospitality. Grow your career in a luxury environment with opportunities for training, development, and recognition.