Workforce Management Manager

Super.com

Location: New York City, New York, USA

Category: Management

Salary: 80,000 - 120,000 USD / yearly

Full-time

Job Description

Join Super.com to optimize contact center operations by managing relationships with BPO WFM teams and enhancing workforce management strategies.

Responsibilities

Serve as primary contact for managing relationships with BPO WFM teams
Develop and maintain metric reporting for BPO operations
Develop forecasting and scheduling models
Monitor contact volume fluctuations and make data-driven adjustments
Conduct audits and recommend process changes

Qualifications

3+ years of WFM experience in a contact center environment
Strong background in metric reporting and optimizing workforce management strategies
Experience developing forecasting and scheduling models

Perks & Benefits

Remote work flexibility
Unlimited PTO
Travel discounts on SuperTravel
Weekly UberEats credit
Competitive salary packages and equity options

Why Join Us?

Super.com offers the opportunity to grow, make an impact, and unlock your full potential. We move fast, think big, and always put people first. Join us to make every day Super!