Warehouse Support Technician

TownTasks

Location: Landover, Maryland, USA

Category: Information Technology

Salary: 0 - 0 USD / hourly

Full-time

Job Description

TownTasks is currently seeking a Warehouse Support Technician to support our team within a government environment. This is a full-time position on-site in Landover, MD. Veterans and military spouses are encouraged to apply.

Responsibilities

Performs installation of image on desktop and laptop GFE on a mass scale.
Provide operational and maintenance quality control checks for every GFE post image.
Provide diagnostic support to include hardware and software troubleshooting and repairs on a mass scale.
Daily use of Helpdesk ticketing system.
Provide onsite Tier 1 and 2 desktop support as needed to include, but not limited to, equipment set-up, system back-up/restores, software installations, and equipment maintenance.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company, plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such way as to maximize personal output.
Accomplishing goals through organization, positive oral/written communication skill, leadership abilities, reliability/dependability, flexibility and ownership/accountability of actions taken.

Qualifications

3-5 years of experience conducting mass imaging of laptops and desktops
3-5 years of experience troubleshooting hardware issues, and providing warranty repairs
Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred.
1-2 years of practical work experience providing general IT support / Help Desk Tiers 1 and 2
1-2 years supporting PCs
Ability to diagnose and resolve technical and end-user problems in a customer service-oriented team environment.
Experience installing and maintaining, applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting.
Experience with Active directory creating, computer account, user account, moving device to different Object Unit and resetting/unlocking user's account.
Proficient with Windows 10, MS 365, and Adobe software.
Ability to work independently with minimal direction providing technical and non-technical support to multiple users.
Capable to work under pressure, handle multiple tasks simultaneously.
Must have excellent communication skills and highly professional customer services skills.

Why Join Us?

No objective is beyond reach! TownTasks enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from the military, government, and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. TownTasks empowers employees to make decisions and take action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. TownTasks is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. TownTasks values the well-being of every employee and encourages healthy lifestyles, family activities, and community involvement.

TownTasks is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. TownTasks will not tolerate discrimination or harassment.