Associate Services Specialist at TownTasks - New York City, New York Associate Services Specialist - TownTasks

Associate Services Specialist

TownTasks

Location: New York City, New York, USA

Category: Customer Service

Salary: 45,000 - 60,000 USD / yearly

Full-time

Job Description

The Associate Services Specialist is responsible for providing exceptional customer service to Associates, maintaining VMS records, handling offboarding processes, and assisting with various projects as assigned.

Responsibilities

  • Provide exceptional customer service to Associates via phone and email
  • Make welcome calls to introduce Onboarding processes
  • Manage email communication and tickets
  • Enter data into Vendor Management System
  • Ensure timely submission and approval of time and expenses
  • Handle offboarding of Associates at the end of assignments
  • Assist with other projects as assigned

Qualifications

  • Experience with MSP and/or VMS accounts
  • Recruiting/pipeline management experience
  • Knowledge of HR policies and worker classifications
  • Proficiency in MS Office applications
  • Strong communication skills

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