Customer Service Representative

TownTasks

Location: New York City, New York, USA

Category: Customer Service

Salary: 35,000 - 45,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Service Representative and enjoy competitive health insurance, retirement plan, and flexible work hours. This is a remote work position with opportunities for career growth and development.

Responsibilities

Provide excellent customer care and focus to assess and meet customers' needs
Answer and manage incoming calls, emails, chats, and interactive voice response systems
Learn and follow all customer service procedures and policies
Meet and exceed personal and team target goals
Record, organize, and file customer interactions and account changes

Qualifications

Previous experience in customer support, client services, sales, or related field
Excellent communication skills across various platforms
Basic computer skills and multitasking abilities
Strong time management and prioritization skills
Customer-focused mindset for positive customer experiences

Perks & Benefits

Competitive health insurance (including dental and vision), retirement plan, flexible work hours, remote work position, opportunity for professional growth and development

Why Join Us?

Join us for upward mobility into other positions and management, competitive health insurance, flexible work hours, and opportunities for professional growth and development.