Remote Customer Service Representative - Aftermarket Auto Parts

TownTasks

Location: New York, New York, USA

Category: Customer Service

Salary: 15 - 23 USD / hourly

Full-time

Job Description

Join our team as a Remote Customer Service Representative specializing in aftermarket auto parts in the E-commerce Automotive Retail industry. This position offers competitive pay, benefits, and a supportive work environment.

Responsibilities

Handle incoming customer calls regarding post-purchase issues
Provide prompt and courteous service to address customer inquiries
Efficiently process customer requests and maintain accurate records
Educate customers about company policies and procedures
Notify management of trends or issues encountered during customer interactions

Qualifications

High school diploma or equivalent
Minimum of 1 year of customer service experience
Ability to acquire automotive knowledge for supported vehicles
Proficiency in computer skills, including Microsoft Word and Excel
Strong oral and written communication skills

Perks & Benefits

Starting pay at $15/hour with potential for hourly shift differentials
Additional $5/hour for weekend shifts and performance bonuses
Perfect attendance bonus opportunity of up to $100 each week
Benefits include medical, dental, and vision coverage
401(k) with company match and generous PTO
Employee discounts of up to 50% on products
Reimbursement programs for automotive enthusiasts

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