Insurance Customer Support Specialist

TownTasks

Location: New York City, New York, USA

Category: Information Technology

Salary: 45,000 - 55,000 USD / yearly

Full-time

Job Description

Join our team as an Insurance Customer Support Specialist, providing remote assistance to customers in the insurance and financial sectors. This role offers competitive pay, a supportive work environment, and opportunities for career advancement.

Responsibilities

Provide service via inbound contact center/telephones, addressing complex customer inquiries and escalating as necessary
Conduct research on customer inquiries and respond promptly to appropriate parties
Perform account updates and maintenance, processing requests and documenting inquiry results
Manage incoming and outgoing mail for multiple clients according to service level agreements
Assist in training and mentoring less experienced staff while supporting day-to-day operations in the customer service area

Qualifications

High school diploma or G.E.D.
Two or more years of customer service or telephone experience, including financial/investment/insurance or banking experience requiring FINRA certification
Proficiency with organizational functions, help desk software, and telephone technology
FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window and in good standing)
Strong communication and problem-solving skills

Perks & Benefits

Competitive pay, opportunities for bonuses, remote work, supportive work environment, career advancement, training and mentoring

Why Join Us?

Join us to work with leading technologies in the insurance and financial sectors, engage in continuous improvement activities, and be part of a collaborative team driving service delivery excellence.