Senior Customer Support Specialist

Provident Bank

Location: Newark, New Jersey, USA

Category: Customer Support

Salary: 40,000 - 55,000 USD / yearly

Full-time

Job Description

Join one of the most highly regarded financial institutions in New Jersey with deep roots in the community. Provident Bank is a successful multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York.

Responsibilities

Respond to customer inquiries regarding ATM and debit card services
Assist clients with banking needs and provide information on products and services
Identify customer needs, recommend products, and direct calls appropriately
Research account transactions and resolve complex inquiries
Develop a comprehensive understanding of bank products and services

Qualifications

High school diploma or GED
Minimum of 2 years of Call Center or Banking experience
Strong Customer Service Skills
Proficient in Microsoft Office suite
Ability to problem solve and work independently

Why Join Us?

At Provident Bank, you will be part of a team committed to enhancing customer and employee experience. Our focus on culture and diversity creates a unique work environment where everyone can contribute and thrive.