Customer Service Team Leader

Dow Jones

Location: Princeton, New Jersey, USA

Category: Customer Service & Contact Center Operations

Salary: 45,000 - 60,000 USD / yearly

Full-time

Job Description

Lead the customer service team to ensure superior service delivery and customer satisfaction at Dow Jones.

Responsibilities

Ensure all customers receive superior service and remain loyal to Dow Jones
Act as primary leadership contact for Customer Service when the CS Supervisor is not available
Stay up-to-date and knowledgeable on products and processes to provide support to the team
Handle customer escalations and provide feedback for developmental purposes
Coach, train, and monitor staff activities to develop an effective team with a strong customer focus

Qualifications

6+ months of experience working on a Consumer team within Dow Jones Customer Service
Excellent verbal and written communication skills
Experience handling and resolving escalated customer concerns
Ability to train/coach team members on new/existing Dow Jones products/services/job behaviors

Perks & Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits

Why Join Us?

Join us at Dow Jones to be part of a collaborative team focused on delivering excellence in customer service and access to trusted news and business information.