Customer Support Executive (L2 Support) at TownTasks - Edison, New Jersey Customer Support Executive (L2 Support) - TownTasks

Customer Support Executive (L2 Support)

TownTasks

Location: Edison, New Jersey, United States

Category: Customer Service

Salary: 45,000 - 60,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Support Executive (L2 Support) to provide exceptional support to schools and educational institutions in the US.

Responsibilities

  • Be the direct point of contact for key stakeholders in schools using our product
  • Understand product workflows and resolve non-code level support issues
  • Develop a thorough understanding of the product to effectively support schools in resolving issues
  • Create proper documentations of the product
  • Assist in functional testing to ensure client needs are met
  • Gather feedback from schools to improve the product

Qualifications

  • 2-3 years of experience working directly with customers
  • Strong communication skills with US clients
  • Proficiency in billing and accounting software
  • Ability to work flexible hours aligned with US time zones

Perks & Benefits

  • Competitive salary
  • Health insurance
  • Paid time off
  • Career growth opportunities

Why Join Us?

Join us if you are looking to make a difference in the education sector and grow your customer service skills.

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