HR Customer Support - Spanish

Net2Source

Location: San Antonio, Texas, USA

Category: HR Customer Support

Salary: 50,000 - 70,000 USD / yearly

Full-time

Job Description

Join our team as an HR Customer Support Specialist fluent in Spanish to provide tier 1 and tier 2 support to employees. This role involves managing queries, cases, and communications in Spanish.

Responsibilities

Respond to employee queries in Spanish
Resolve tier 1 inquiries through various channels
Manage outbound communications regarding associate queries
Assign cases to appropriate tiers
Research and resolve associate queries
Support annual processes and concierge service requests
Maintain documentation and comply with quality standards
Provide translation activities

Qualifications

Graduate/postgraduate degree
HRSS experience
Workday and SAP knowledge
Excellent verbal and written Spanish skills

Perks & Benefits

Comprehensive benefits package, opportunities for growth and development, diverse and inclusive work environment

Why Join Us?

Join a fast-growing global workforce solutions company with a strong focus on talent management and client satisfaction.