Transit Customer Service Specialist (Part-Time) - Communications at TownTasks - New York City, New York Transit Customer Service Specialist (Part-Time) - Communications - TownTasks

Transit Customer Service Specialist (Part-Time) - Communications

TownTasks

Location: New York City, New York, USA

Category: Customer Service

Salary: 0 - 0 USD / yearly

Part-time

Job Description

Join our team as a Transit Customer Service Specialist in the Communications Department. This role involves responding to customer calls in the New York City Transit Subway and Buses 511 Customer Contact Center.

Responsibilities

  • Respond to customer calls in the New York City Transit Subway and Buses 511 Customer Contact Center
  • Assist customers with travel itineraries, reduced fare claims, safety issues, commendations, and complaints
  • Enter data into CRM system for investigation and respond to customer inquiries
  • Perform inbound and outbound customer interactions by phone and chat
  • Collaborate with Lost & Found using the Chargerback tool

Qualifications

  • Baccalaureate degree or equivalent experience
  • Knowledge of MTA subway and bus systems
  • Excellent communication and customer service skills
  • Keyboard proficiency of 40 words per minute
  • Proficiency in Microsoft Office Suite
  • Proven call handling skills in a fast-paced call center environment

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