Location: New York City, New York, USA
Category: Customer Service
Salary: 40,000 - 60,000 USD / yearly
Full-time
Join us as an Online Customer Service Specialist focusing on hotel bookings and travel accommodations. Assist clients worldwide in finding the perfect stay.
- Respond to client inquiries and provide personalized support for hotel bookings
- Confirm reservations and ensure accuracy of details
- Handle changes, cancellations, and special guest requests
- Offer expert recommendations based on client preferences and budget
- Process payments, issue invoices, and maintain booking records
- Strong communication and problem-solving skills
- Exceptional attention to detail and ability to multitask
- Positive, customer-focused attitude and dedication to outstanding service
- Fluency in English, bilingual abilities are a plus
- Genuine love for travel and creating memorable experiences
- Must be 18 years or older
- Work-life balance with remote flexibility
- High-earning potential with competitive commissions
- Comprehensive training in travel booking and customer service
- Travel perks including exclusive discounts and FAM trips
- Supportive community of travel enthusiasts
- Remote work flexibility from any location with internet
- Professional growth opportunities in the travel industry
- Exclusive discounts for personal and professional travel
- Ongoing support, mentorship, and guidance for career advancement