Location: Omaha, Nebraska, United States
Category: Customer Service
Salary: 40,000 - 50,000 USD / yearly
Full-time
Join our team at Nebraska Medicine as a Customer Service Senior Associate for our Patient Financial Services team. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations.
Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty.
High school education or equivalent required. Minimum of three years of higher education with coursework in a relevant field. Ability to interact with customers over the telephone and face to face required. Knowledge of patient billing process required. Analytical, organizational, team, project management, and self-directing skills required.
Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
Join a team that values your skills and delivers exceptional care. Work with the region's top academic health network, embracing diversity and inclusion.