Location: New York City, New York, United States
Category: Customer Service
Salary: 50,000 - 70,000 USD / yearly
Full-time
The Customer Service Team Leader at TownTasks provides leadership to the Store Support team, overseeing daily operations, cash management, buying, merchandising, and more. This role involves team member hiring, development, and ensuring a positive company image through exceptional customer service.
Holds ATLs, supervisors and Team Members accountable for delivering outstanding customer service. Defines and develops clear expectations to achieve the highest standards of retail execution, performance, and minimizes turnover.
Makes hiring and separation decisions in partnership with Store Leadership. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Maintains Team Member safety and security standards.
24+ months retail experience including 12+ months of team leadership experience. Proficient in email, Microsoft Office, and operations-related applications. Capable of teaching others in a positive manner and making effective decisions.
Health insurance, Paid time off, Employee discounts, Retirement plan
Join us at TownTasks to be part of a positive work environment that encourages teamwork, respect, and exceptional performance. Grow your leadership skills and contribute to a company that values customer service and employee development.