Remote Customer Service Representative - Retail Contact Center

TownTasks

Location: New York City, New York, USA

Category: Customer Service

Salary: 25,000 - 30,000 USD / yearly

Full-time

Job Description

Join our remote Retail Contact Center team as a Customer Service Representative providing exceptional support to customers through inbound and outbound interactions.

Responsibilities

Respond to inbound and outbound calls professionally resolving customer inquiries and issues.
Assist customers with reservations, permits, and general inquiries following established processes.
Transfer customers to appropriate departments when needed and seek management support for complex issues.
Document customer interactions accurately, update accounts and system information.
Meet KPIs, adhere to company policies, complete required training, and support team goals.
Communicate effectively with leadership and team members, contribute to a positive team environment.
Perform other duties as assigned to support the contact center.

Qualifications

High School Diploma or equivalent.
1+ years of inbound contact center experience.
2+ years of customer-facing experience in a service role.
Proficiency in Microsoft Office Suite and typing speed of 50+ words per minute.
Strong communication skills, both verbal and written, with attention to detail.

Perks & Benefits

Flexible schedule, including evening or weekend hours.
Opportunity to work from home.
Supportive team environment.
Potential for growth within the company.

Why Join Us?

Join us to provide exceptional customer service, grow your skills, and be part of a supportive team environment.