Virtual Pharmacy Tech Support Call Center Representative

TownTasks

Location: New York City, New York, USA

Category: Healthcare

Salary: 18 - 18 USD / hourly

Full-time

Job Description

Join our team as a Virtual Pharmacy Tech Support Call Center Representative and assist patients, pharmacies, and medical professionals using the Opus Health program. This role offers a flexible remote work environment and the opportunity to make a difference in healthcare outcomes.

Responsibilities

Serve as the primary contact for patients, pharmacies, and medical professionals
Provide initial support for customer requests via telephone, email, and other contact methods
Assess user issues and provide first-level support for problem resolution
Document resolutions and escalate unresolved issues
Work 40 hours per week during specified shifts with moderate supervision

Qualifications

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certification is mandatory
Minimum of 3 years of call center experience required
Experience in medical claim processing is a plus

Why Join Us?

Join our team and be part of a supportive and inclusive corporate culture that promotes teamwork and diversity. Make a difference in healthcare outcomes through payment assistance solutions.