Customer Experience Supervisor

LRS

Location: Chicago, IL, USA

Category: Customer Service

Salary: 60,000 - 70,000 USD / yearly

Full-time

Job Description

Join LRS, the industry leader in providing innovative waste and recycling solutions, as a Customer Experience Supervisor. Lead a team of customer service representatives to ensure top-notch service delivery and performance.

Responsibilities

Supervise a team of customer service reps to ensure high service standards
Motivate, train, and drive continuous improvement within the team
Collaborate with peers and managers to enhance customer experience
Monitor performance metrics and prepare reports
Assist in budget preparation and strategic planning

Qualifications

5+ years of call center or customer service experience
Experience managing a team
Proficient in data analysis and reporting
Excellent communication and organizational skills
Bachelor's degree preferred

Perks & Benefits

Competitive salary
Opportunity for growth and development
Healthcare benefits
401(k) plan
Paid time off

Why Join Us?

Join us at LRS to be part of a passionate team dedicated to redefining waste management. Contribute to a sustainable future and make a difference in the communities we serve.