Remote Customer Service Representative

MCI

Location: Atlanta, Georgia, USA

Category: Customer Service

Salary: 30,000 - 40,000 USD / yearly

Full-time

Job Description

Join our team at MCI as a Remote Customer Service Representative. We are looking for dedicated individuals who can provide exceptional customer service and resolve inquiries efficiently.

Responsibilities

Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills
Explain products and processes to customers
Appropriately escalate customer dissatisfaction to management
Ensure first call resolution through effective problem-solving

Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Excellent communication skills
Ability to type swiftly and accurately
Basic knowledge of Microsoft Office Suite
Highly reliable with good attendance
Aptitude for conflict resolution and problem-solving
Customer service oriented
Ability to multi-task and self-manage
Strong team orientation

Perks & Benefits

Paid Time Off
Incentives & Rewards
Health Benefits
Retirement Savings
Disability Insurance
Life Insurance
Career Growth Opportunities
Paid Training
Fun, Engaging Work Environment
Casual Dress Code

Why Join Us?

At MCI, we value your hard work and offer competitive compensation and benefits. Join us to grow your career and be part of a supportive team that recognizes your contributions.