Virtual Pharmacy Tech Support Call Center Representative

TownTasks

Location: New York City, New York, USA

Category: Healthcare

Salary: 18 - 18 USD / hourly

Full-time

Job Description

Join our team as a Virtual Pharmacy Tech Support Call Center Representative in the Life Sciences and Healthcare industry. This role involves providing support to patients, pharmacies, and medical professionals using the Opus Health program.

Responsibilities

Serve as the primary contact for patients, pharmacies, and medical professionals
Field requests regarding card activation, program eligibility, and troubleshooting submission rejections
Provide initial support for customer requests via telephone, email, fax, or other means
Document resolutions and escalate unresolved issues
Recognize operational challenges and suggest recommendations to management

Qualifications

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certification
Minimum of 3 years of call center experience
Experience in medical claim processing is a plus

Perks & Benefits

Salary up to $18.00 per hour, opportunity for conversion to a full-time employee, 100% remote work, diverse corporate culture, chance to support patients in need of therapies through payment assistance solutions.

Why Join Us?

Join us for a rewarding opportunity to provide support to patients in need of therapies through payment assistance solutions. Enjoy a diverse corporate culture that celebrates teamwork and inclusiveness.