Service Desk Associate, NOC 1 (US - Remote)

Sikich

Location: Columbus, Ohio, USA

Category: Information Technology

Salary: 75,000 - 80,000 USD / yearly

Full-time

Job Description

Join Sikich as a Service Desk Associate providing technical support and management of end users, servers, and network infrastructure.

Responsibilities

Provide first-call resolution for customer issues
Efficiently triage, troubleshoot, and escalate end-user and infrastructure issues
Collaborate with Level 2 and Level 3 Consultants
Employ exceptional customer service skills
Accurately track time and document technical efforts
Contribute to service delivery process improvement
Maintain and expand technical skills through training
Participate in after-hours on-call support
Work remotely as part of the NOC Service Desk team

Qualifications

2 years of experience in Managed Services
Experience with PSA and RMM toolsets
Experience supporting Microsoft Windows and basic networking concepts
Strong problem-solving abilities
Excellent communication skills
Ability to work effectively in team and remote environments

Perks & Benefits

Flexible Time Off Policy
Comprehensive wellness program
Health, dental, vision, life, and accident insurance
401(k) with employer contributions
Paid holidays and Parental Bonding Leave
Tuition reimbursement and employee referral bonus program
Community volunteer program

Why Join Us?

Join Sikich for a rewarding employee experience, career growth opportunities, and a supportive environment focused on client service and professional development.