Customer Service Representative

TownTasks

Location: San Antonio, Texas, United States

Category: Customer Service

Salary: 0 - 0 USD / yearly

Full-time

Job Description

The Customer Service Representative provides assistance with customer service inquiries and solutions based on client needs. The role involves analyzing client issues to determine the best course of action.

Responsibilities

Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation

Qualifications

2-4 years' work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast-paced environment

Perks & Benefits

Citi offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, wellness programs, paid time off packages, and more.

Why Join Us?

Join us if you are looking to work in a fast-paced environment, solve customer service inquiries, and be part of a global team dedicated to providing exceptional client experiences.