Location: Menands, NY, USA
Category: Customer Service
Salary: 18 - 18 USD / hourly
Full-time
ALTA IT is hiring for a Medicaid Support specialist to support a fortune 100 company in the federal space. This is a great opportunity for someone looking to gain experience in customer service.
Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
Enters and maintains database records of customer profiles and prepares and maintains status reports.
Acts as a liaison for customers.
Maintains knowledge of company products and customer service processes.
Education: High School Diploma or GED
Required Experience: 2+ years of customer service experience
Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills And Abilities: Strong telephone and verbal communication skills, customer focus, adaptability to different personality types, ability to multi-task and manage time effectively