Location: New York City, New York, USA
Category: Customer Service
Salary: 35,000 - 45,000 USD / yearly
Full-time
Responsible for responding to customer inquiries, processing orders, handling complaints, and processing returns in a prompt and effective manner. This role involves phone duties, freight claim reporting, and other clerical tasks.
Track and trace shipments, maintain customer records, resolve product or service problems, coordinate special customer requests, interface with service providers, prepare reports, and train new customer service associates.
1-2 years related experience, High School Diploma or Equivalent preferred.