Front Office Supervisor at Residence Inn- Needham MA - Needham, Massachusetts Front Office Supervisor - Residence Inn- Needham MA

Front Office Supervisor

Residence Inn- Needham MA

Location: Needham, Massachusetts, USA

Category: Hospitality

Salary: 45,000 - 60,000 USD / yearly

Full-time


Job Description

The Front Office Supervisor is responsible for achieving and exceeding guest satisfaction scores in all areas of the hotel. They train staff, manage schedules, and ensure all front desk operations run smoothly.

Responsibilities

  • Achieve and exceed guest satisfaction scores
  • Train guest service agents
  • Recruit and select front desk staff
  • Prepare schedules and address performance deficiencies
  • Ensure compliance with company standards
  • Manage inventory and monitor rates

Qualifications

  • Bachelor's degree or related experience
  • Excellent communication and customer service skills
  • Knowledge of basic computer functions
  • Supervisory experience

Perks & Benefits

  • Health insurance
  • 401k
  • Paid time off
  • Career development opportunities

Why Join Us?

Join our team to be part of a company that values customer service, employee development, and achieving high standards of excellence.