Experienced Patient Services Specialist I

TownTasks

Location: New York City, New York, USA

Category: Healthcare

Salary: 40,000 - 50,000 USD / yearly

Full-time

Job Description

Are you ready to make a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills via phone. We pride ourselves on one call resolution and provide career growth to those who want to excel.

Responsibilities

Responds to patient inquiries regarding healthcare accounts receivables.
Handles in-coming telephone activity including answering phones promptly and documenting all interactions.
Ensures timely responses to service center inquiries via phone, fax, email, or mail.
Researches and educates patients on outstanding bills and their status.
Initiates and resolves account receivable errors with the hospital and professional billing or coding teams.
Effectively discusses the patients’ options for resolving outstanding balances.

Qualifications

High school diploma or G.E.D. equivalent.
Associate’s degree in Business Administration, Accounting, Billing, Coding, or related field preferred.
Three (3) years of Call Center experience.
One (1) year of billing experience.
Six (6) months of remote work experience.
Experience in healthcare/medical office customer service strongly preferred.

Perks & Benefits

Health Insurance, paid time off

Why Join Us?

Join us to make a difference in patient lives and grow your career in the healthcare industry.