CRM Administrator - D365 CE & F&O

TownTasks

Location: Shakopee, Minnesota, USA

Category: Information Technology

Salary: 50,000 - 75,000 USD / yearly

Full-time

Job Description

The CRM Administrator will support and maintain the Microsoft Dynamics 365 Customer Engagement (D365 CE) platform, focusing on Sales and Customer Service modules. This role involves system maintenance, data entry processes enforcement, and collaboration with internal users to optimize CRM functionality.

Responsibilities

Manage day-to-day system operations and ensure data integrity.
Enforce CRM entry processes to maintain high-quality, reliable data.
Provide first-line user support and troubleshooting.
Coordinate reporting requests and track progress.
Train new employees on CRM usage and develop user-friendly documentation.
Assist in evaluating and implementing CRM enhancements.
Support integrations between D365 CE and D365 F&O.

Qualifications

Bachelor's degree or equivalent combination of education and work experience.
Minimum of 3 years' experience as a CRM Administrator or similar role with Microsoft Dynamics 365 CE.
Experience with CRM maintenance, user support, and process enforcement.
Familiarity with CRM integrations, particularly with D365 F&O.

Perks & Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Bonus opportunities