IT Contact Center Manager

TownTasks

Location: New York City, New York, USA

Category: Information Technology

Salary: 110,512 - 165,000 USD / yearly

Full-time

Job Description

TownTasks is seeking an experienced IT Contact Center Manager to oversee technical resources and associates within the Client Servicing department of the Bank. This is a remote role that may be hired in several markets across the United States.

Responsibilities

Provide direction and oversight to IT projects and products
Assign project tasks and drive project schedules
Establish and monitor expectations to achieve company goals
Manage performance, training, and evaluation of staff
Facilitate system modifications and assist with architectural changes
Participate in business meetings and special projects

Qualifications

Bachelor's Degree and 6 years of experience in Applications development or related field
OR High School Diploma/GED and 10 years of experience
Hands-on experience with Five9 and Genesys pure connect preferred
Knowledge of Standard Development Life Cycles and system design
Previous leadership experience in technical implementation

Perks & Benefits

Competitive salary, variable incentives, bonuses, benefits, and awards. More information can be found at here.

Why Join Us?

Join us to be part of a dynamic team and work on exciting projects in the banking industry.