Location: Fort Worth, Texas, United States
Category: Customer Service
Salary: 50,000 - 70,000 USD / yearly
Full-time
The Call Center Operations Supervisor is responsible for overseeing the day-to-day operations of a multi-functional Call Center. They ensure compliance with all contractual requirements for Member and Provider hotlines while aligning policies with company objectives.
Oversee daily management of department schedule for telephone coverage
Implement changes for continuous success of Call Center
Support project management efforts and scheduling needs
High School Diploma required
2 years leadership experience in call center environment
2 years related work experience in healthcare or Managed Care
Bilingual in English/Spanish required