Fraud Investigator

TIAA

Location: New York City, New York, USA

Category: Finance

Salary: 54,900 - 87,600 USD / yearly

Full-time

Job Description

The Fraud Investigator supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers.

Responsibilities

Places outbound calls to validate fraud detection alerts with clients.
Answers inbound calls from customers or associate calling to report potential fraudulent activity on their accounts.
Documents investigation actions and mitigation actions.
Researches customer claims and gathers evidence regarding potential fraud activity.
Works with customers to verify account activity.
Interacts with external partners such as law enforcement agencies, vendors, and financial institutions to validate information to check fraudulent activities.
Ensures compliance with regulatory reporting.

Qualifications

University Degree Preferred
2+ Years of experience required; 3+ Years Preferred
Experience mitigating risk regarding clientele accounts.
Knowledge of fraud trends and schemes.

Perks & Benefits

Comprehensive Total Rewards package
Superior retirement program
Competitive health, wellness, and work-life offerings

Why Join Us?

TIAA is committed to the financial well-being of its clients and associates, offering a positive difference in the lives of all individuals.