Account Manager

TownTasks

Location: New York City, New York, USA

Category: Management

Salary: 65,000 - 75,000 USD / yearly

Full-time

Job Description

The Account Manager oversees and directs all operational, financial, and customer services for assigned client(s). Responsible for day-to-day operations, hiring, training, disciplining, and terminating staff. Develops and maintains relationships with clients and employees, meets financial and operational goals, and ensures quality customer service.

Responsibilities

Communicate with clients regularly to meet their needs and provide technical solutions.
Coordinate team efforts to deliver services efficiently.
Manage service delivery through assigned personnel.
Coach and develop personnel for advancement.
Utilize company software for scheduling and billing.
Enforce security policies and procedures.
Identify and solve problems for continuous improvement.
Act as a liaison between the company and customers.
Maintain confidentiality of information and data.
Prepare accurate reports and maintain attendance records.
Participate in community and business organizations.
Resolve employee grievances and update personnel records.
Conduct site-specific training for security personnel.
Maintain operational procedures and emergency reference materials.
Manage equipment, supplies, and vehicles at the account(s).
Perform other related duties as assigned.

Qualifications

BS/BA in Business Management or related field, or 10+ years of leadership experience.
4+ years of business management/security experience.
2+ years of operations management experience preferred.
Proficient in Microsoft Office and other software.
Excellent communication skills.
Knowledge of quality improvement tools and techniques.
Ability to work in a team environment and solve problems.
Strong interpersonal skills and ability to work under stress.
Reliable transportation for field work.

Perks & Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance