Customer Care Advisor at TownTasks - Las Vegas, Nevada Customer Care Advisor - TownTasks

Customer Care Advisor

TownTasks

Location: Las Vegas, Nevada, USA

Category: Customer Service

Salary: 0 - 0 USD / yearly

Full-time

Job Description

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Responsibilities

  • Ensure customer satisfaction and retention
  • Deliver technical, troubleshooting and service support via phone, chat and email
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Attend and participate in training sessions and team meetings
  • Ability to adapt to change and respond to all requests in a professional and positive manner
  • Maintain customer confidence and protect bank operations by keeping information confidential
  • Inform and refer customers when appropriate for products and services
  • Perform outbound calls to customers as needed to deliver exceptional service to our customers

Qualifications

  • Strong organizational skills
  • Basic knowledge of web browsers, digital offerings and products and services
  • Have or the ability to obtain Busey account with online/mobile banking
  • Previous banking experience preferred, but not required

More Jobs from TownTasks

Jobs in Las Vegas Nevada