Customer Care Specialist

TownTasks

Location: Nashville, Tennessee, USA

Category: Customer Service

Salary: 30,000 - 40,000 USD / yearly

Full-time

Job Description

Join our team as a Customer Care Specialist providing exceptional service remotely. Enjoy benefits, flexible scheduling, and more!

Responsibilities

Act as a Brand Ambassador, delivering world-class service to customers
Troubleshoot and resolve customer service inquiries via incoming phone calls
Provide critical service and product information to ensure customer satisfaction
Process orders and accurately enter data into the order entry system
Track customer packages and perform other assigned duties

Qualifications

Minimum of 6 months experience in a customer service-focused environment
Excellent communication skills and ability to work in a fast-paced environment
Familiarity with computer systems and troubleshooting issues independently
Ability to work a set schedule, including nights, weekends, and holidays
A quiet and distraction-free home workspace

Perks & Benefits

Opportunities for career advancement and growth within the organization
Monthly work-from-home subsidy of $50
Comprehensive benefits including medical/vision, dental, retirement, and paid time off
Merchandise discount and access to employee assistance resources
Flexible scheduling, including opportunities for shifts during nights, weekends, and holidays

Why Join Us?

We prioritize candidate privacy and champion equal-opportunity employment. Join us in fostering a fair, transparent, and secure hiring environment for all.